Frequently Asked Questions
Welcome to the Frequently Asked Questions (FAQ) page for Skips Garage, your premier destination for everything cornhole! Whether you're a seasoned player looking to upgrade your gear or a newcomer eager to learn the ropes of this exciting game, we're here to help.
Below, you'll find answers to some of the most common questions regarding our products, playing techniques, and shipping policies. If your question isn't answered here, please feel free to reach out to our friendly customer service team for further assistance. Let's get you ready to play!
Q: How do I customize my cornhole boards?
A: To customize your cornhole boards, simply visit our custom cornhole page. You can choose the colors, patterns, and even upload images or logos that you want. Once you've made your selections, our team will get in touch to confirm the details before we start the crafting process.
Q: What materials are used in making the cornhole boards?
A: Our solid wood cornhole boards are made with premium wood for durability and a smooth finish. We also offer all-weather boards made from Trex and other composite materials.
Q: How long does it take to receive my custom cornhole boards?
A: Please refer to the individual product detail pages for current production and shipping times. The information on the product pages is updated daily and reflects the estimated time for delivery based on current production times.
Q: Can I order cornhole bags with my boards?
A: Absolutely! Most board sets we offer include bags. For the ones that don't, you have the option to add them. Simply select the option when placing your order, or contact us directly for more customization options.
Q: What is the return policy for custom cornhole boards?
A: Due to the personalized nature of custom cornhole boards, we cannot accept returns unless there is a defect in craftsmanship or damage incurred during shipping. In such cases, please contact us within 14 days of receiving your order for a replacement or repair. Please note that we may require photo evidence of the defect or damage.
Q: What is the return policy for normal orders?
A: Items must be returned within 60 days of receipt of delivery. For full refunds, it's critical that the item is in brand new and unused condition, with all original packaging and accessories. If the item has been used or is missing original packaging and accessories, we may still accept the return and charge a restocking fee.
Q: Can I cancel my order for a custom cornhole set?
A: If you need to cancel your order, please contact us as soon as possible. Cancellations made within 24 hours of placing your order will receive a full refund. However, if production has already started, we may not be able to cancel your order. We will do our best to accommodate your request and find a suitable solution.
Q: Do you offer discounts for bulk orders?
A: Yes, we do offer discounts for bulk orders of custom cornhole boards. Please contact us directly for more information and pricing. Our team will work with you to ensure you receive the best deal for your order.
Q: How do I take care of my custom cornhole boards?
A: To keep your custom cornhole boards in top condition, we recommend storing it indoors when not in use and avoiding exposure to harsh weather conditions. For cleaning, simply wipe with a damp cloth and mild soap if necessary. Do not use abrasive materials or harsh chemicals as they may damage the board's finish. With proper care, your custom cornhole board will provide years of enjoyment. So, have fun and play on!
Q: What happens if my order is damaged?
A: We are committed to ensuring that all customers receive products in pristine condition. We understand the importance of customer satisfaction, which is why we have established a comprehensive damage and defect policy to address any concerns you may face upon receiving your item. Although it is rare, if your order arrives damaged or defective, we've got you covered!
If you have any additional questions or need to contact us for any reason you can reach the team by emailing info@skipsgarage.com or calling 800.822.8533. You can also check out our blog for more questions and answers. Thanks again for choosing Skip's Garage!