Welcome to the Frequently Asked Questions (FAQ) page for Skips Garage, your premier destination for everything cornhole! Whether you're a seasoned player looking to upgrade your gear or a newcomer eager to learn the ropes of this exciting game, we're here to help.
Below, you'll find answers to some of the most common questions regarding our products, playing techniques, and shipping policies. If your question isn't answered here, please feel free to reach out to our friendly customer service team for further assistance. Let's get you ready to play!
Q: What is Skip's Garage?
A: Skip's Garage is your premier destination for high-quality, custom cornhole boards, games, and accessories. We specialize in creating unique, personalized products for tailgates, parties, corporate events, and family fun. We are dedicated to superior craftsmanship and excellent customer service.
Q: Where are your products made?
A: We are proud to say that 95%+ of our products are designed, printed, and built right here in the USA. Our team of skilled craftsmen ensures that every item meets our high standards for quality and durability. We do offer an economy line of products and accessories that are made from a mix of imported and domestic materials as well.
Q: What materials are used in making the cornhole boards?
A: Our solid wood cornhole boards are made with premium wood for durability and a smooth finish. We also offer all-weather boards made from Trex and other composite materials.
Q: How long does it take to receive my custom cornhole boards?
A: Production times for custom orders can vary depending on the complexity of the design and our current order volume. Typically, once a design proof is approved, production takes between 3-5 business days. Please check the specific product page for the most accurate and up-to-date production timeline.
Q: Can I order cornhole bags with my boards?
A: Absolutely! Most board sets we offer include bags. For the ones that don't, you have the option to add them. Simply select the option when placing your order, or contact us directly for more customization options.
Q: Can I purchase replacement bags or accessories separately?
A: Yes. We offer individual cornhole bags, as well as accessories such as hole lights, scoreboards, carrying cases, and replacement parts—all available in our online store.
Q: Does Skip's Garage sell gift cards?
A: Yes, we do! Skip's Garage offers digital gift cards in various denominations. Gift cards are delivered via email and can be used to purchase any of our products online, making them the perfect gift for any cornhole enthusiast.
Q: How do I customize my cornhole boards?
A: To customize your cornhole boards, simply visit our custom cornhole page. You can choose the colors, patterns, and even upload images or logos that you want. Once you've made your selections, our team will get in touch to confirm the details before we start the crafting process.
Q: What kind of images can I upload for my custom design?
A: For the best results, we recommend using high-resolution images (300 DPI is ideal). Common file formats like JPEG, PNG, and AI are accepted. Please ensure you have the rights to use any images you upload. Low-resolution images may appear pixelated or blurry when printed.
Q: Can you match specific team colors or replicate a business logo?
A: Yes! If you have branding requirements or want to match specific colors, let us know in your order notes or email our design team. Please provide official artwork or high-res images for the best results.
Q: Can I see a proof of my custom design before it's made?
A: Yes. For all custom orders, our design team will create a digital proof and email it to you for approval before we begin production. This gives you a chance to review the design and request any changes to ensure it's exactly what you want.
Q: Can I order a set with different designs on each board?
A: Definitely! Please specify in your order or contact us if you’d like each board in your set to feature a unique design. We’re happy to accommodate personal requests.
Q: How much does shipping cost?
A: We are happy to offer free shipping on all cornhole board sets to addresses within the contiguous United States. Shipping costs for other items and for locations outside the contiguous U.S. will be calculated at checkout.
Q: How long does shipping take?
A: Once your order has been produced and shipped, standard ground shipping typically takes 3-5 business days, depending on your location. You will receive a shipping confirmation email with a tracking number as soon as your order leaves our facility.
Q: Do you ship internationally?
A: Currently, we primarily ship within the United States. For inquiries about shipping to Canada, Alaska, Hawaii, or other international locations, please contact our customer service team for a custom shipping quote.
Q: Can I track my order?
A: Every order comes with a tracking number. Once your order ships, you’ll receive an email confirmation with your tracking details, so you can follow your package’s journey to your doorstep.
Q: Can I change my shipping address after placing an order?
A: If you need to change your shipping address, please contact us as soon as possible. If your item has not shipped yet, we can update your information. Once an order has shipped, changes may not be possible.
Q: Do you offer expedited shipping?
A: Expedited shipping may be available on certain products. Please contact our team prior to ordering if you need your purchase delivered by a specific date.
Q: What is the return policy for custom cornhole boards?
A: Due to the personalized nature of custom cornhole boards, we cannot accept returns unless there is a defect in craftsmanship or damage incurred during shipping. In such cases, please contact us within 14 days of receiving your order for a replacement or repair. Please note that we may require photo evidence of the defect or damage.
Q: What is the return policy for normal orders?
A: Items must be returned within 60 days of receipt of delivery. For full refunds, it's critical that the item is in brand new and unused condition, with all original packaging and accessories. If the item has been used or is missing original packaging and accessories, we may still accept the return and charge a restocking fee.
Q: How do I start a return or exchange?
A: To begin the return or exchange process, please email our customer service team with your order number and the reason for the return. We will provide you with detailed instructions on how to proceed.
Q: Can I cancel my order for a custom cornhole set?
A: If you need to cancel your order, please contact us as soon as possible. Cancellations made within 24 hours of placing your order will receive a full refund. However, if production has already started, we may not be able to cancel your order. We will do our best to accommodate your request and find a suitable solution.
Q: Do you offer discounts for bulk orders?
A: Yes, we do offer discounts for bulk orders of custom cornhole boards. Please contact us directly for more information and pricing. Our team will work with you to ensure you receive the best deal for your order.
Q: Can you handle large orders for events or fundraisers?
A: We regularly fulfill orders for tournaments, fundraisers, and company events. For large quantities, we recommend reaching out as early as possible to ensure timely production and delivery.
Q: Does Skip’s Garage partner with other brands or organizations?
A: We love collaborating! We’ve worked with sports teams, businesses, charities, and event organizers to create custom boards and games for a variety of occasions. If you’re interested in a partnership or co-branded project, reach out to our team to discuss your ideas.
Q: Can you help us create a branded game for our company or event?
A: Absolutely. From company picnics to promotional giveaways, we have experience delivering memorable, high-impact custom games. Bulk discounts and creative design services are available for corporate orders.
Q: Can you help us plan a cornhole event?
A: We’re happy to provide guidance or recommend products for events both big and small. Contact our team for advice on the best equipment, setup, or custom touches for your special occasion.
Q: How do I take care of my custom cornhole boards?
A: To keep your custom cornhole boards in top condition, we recommend storing it indoors when not in use and avoiding exposure to harsh weather conditions. For cleaning, simply wipe with a damp cloth and mild soap if necessary. Do not use abrasive materials or harsh chemicals as they may damage the board's finish. With proper care, your custom cornhole board will provide years of enjoyment. So, have fun and play on!
Q: Can I use your boards outdoors year-round?
A: Our wooden boards are built to withstand regular outdoor play, but for the best longevity, we recommend bringing them inside during rain, snow, or prolonged periods of humidity. Our Trex & All-Weather Composite Cornhole Boards are designed and built to withstand the elements. They are made of a composite material that will not absorb moisture. They are 100% weatherproof and ready for anything you throw at them, literally! When not in use, we recommend folding the legs in and standing them up against a wall or laying them flat on the ground. This will ensure their strength and durability for many years. Storing them in a shed, garage or house will also increase their longevity.
Q: What if my board gets scratched or scuffed?
A: Minor scuffs can typically be buffed out with a soft cloth. For deeper scratches, reach out to our support team for product-specific care tips or repair suggestions.
Q: Do you offer replacement parts or touch-up kits?
A: Yes, we stock replacement legs, hardware, and other parts for our cornhole boards. If you need a touch-up kit or help with repairs, let us know and we’ll guide you through your options.
Q: Are your products suitable for children or family play?
A: Our boards are designed for all ages and skill levels. We recommend adult supervision for children under 8 due to the size and weight of cornhole bags.
Q: Is Skip’s Garage committed to environmentally friendly practices?
A: Yes! We care about our planet and strive to reduce our environmental footprint. Our boards are crafted with responsibly sourced wood, and we work with local suppliers whenever possible to minimize our carbon emissions. We also use eco-friendly printing inks and sustainable packaging materials for shipment.
Q: Do you recycle materials or reduce waste in your production process?
A: We actively recycle production materials and aim to minimize scrap in the manufacturing process. Any leftover wood is either reused for smaller projects or recycled appropriately.
Q: What happens if my order is damaged?
A: We are committed to ensuring that all customers receive products in pristine condition. We understand the importance of customer satisfaction, which is why we have established a comprehensive damage and defect policy to address any concerns you may face upon receiving your item. Although it is rare, if your order arrives damaged or defective, we've got you covered!
Q: What happens if my product is defective or incorrect?
A: Our team stands by the quality of our products. If you receive an item that is defective, incorrect, or not as described, please contact us promptly. We will work with you to resolve the issue as quickly as possible, whether through a replacement, repair, or refund.
Q: Does Skip’s Garage have seasonal sales?
A: We often run special promotions around major holidays, the start of tailgating season, and during summer. Keep an eye on our website or sign up for our newsletter to be the first to know about exclusive deals.
Q: Do you offer discounts for first-time buyers or referrals?
A: Occasionally, we offer special discounts for new customers and rewards for those who refer friends and family. Check our website banners or subscribe to email updates for the latest offers.
If you have any additional questions or need to contact us for any reason you can reach the team by emailing info@skipsgarage.com or calling 800.822.8533. You can also check out our blog for more questions and answers. Thanks again for choosing Skip's Garage!
